Privacy Policy

Privacy Policy 96vin – Your Data Protection

96vin places every member's privacy as a top priority. This document transparently explains how we collect, use, protect, and manage your personal data as a user of our platform.

Last Updated: January 2026
Important Note: By registering or using any 96vin service, you agree that your personal information is managed in accordance with this Privacy Policy. Please read it carefully to understand your rights and choices.

1. Our Introduction and Privacy Commitment

96vin understands that player trust begins with how we handle their personal information. As an online gaming platform serving users in Malaysia, we operate under strict data protection standards and take full responsibility for every piece of information you entrust to us.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. We do not sell, rent, or disclose your personal data to third parties for marketing purposes without your explicit consent. Every data-related decision is made with your interests and security as the priority.

2. What Data We Collect

96vin only collects information that is genuinely necessary to provide a safe, efficient, and responsible service. The data we collect falls into several categories:

Registration and Identity Data:

  • Full name as stated on your identification document
  • National identification number (MyKad) or passport
  • Date of birth for age verification
  • Email address and mobile number
  • Current residential address

Financial and Payment Data:

  • Bank account details for withdrawal purposes
  • Deposit and withdrawal transaction history
  • Preferred payment methods (DuitNow, FPX, Touch 'n Go, Boost, GrabPay)
  • Payment records for compliance and audit purposes

Usage and Technical Data:

  • IP address and device information
  • Browser and operating system data
  • Game activity logs and access timestamps
  • Cookies and session data to enhance the user experience
  • General geolocation data for security and regional verification purposes

3. How We Use Your Data

Every piece of information we collect has a clear and legitimate purpose. We will not use your data beyond the scope stated below without notifying you first:

Purpose of Use Types of Data Used Legal Basis
Identity verification (KYC) Name, IC number, date of birth, photo Legal obligation
Financial transaction processing Bank details and transaction history Contract performance
Fraud prevention and security IP address, device info, activity logs Legitimate interest
Customer Support Email, phone number, and account history Contract performance
Regulatory compliance All related data Legal obligation
Service improvement Anonymised usage data Legitimate interest
Promotional communications (with consent) Email and phone number Consent

4. Data Encryption and Security

Your data security is our absolute priority. 96vin implements multiple layers of security to ensure your information is always protected:

  • 256-bit SSL encryption secures all communication between your browser and our servers — no data is transmitted in an exposed state.
  • Data encryption at rest ensures all data stored in our databases is also protected even in the event of unauthorized access attempts.
  • Two-factor authentication (2FA) provides an additional layer of protection for your account login against unauthorized access.
  • 24/7 Monitoring by an automated security system that detects and blocks suspicious activity before it can affect your account.
  • Regular security audits conducted by independent third parties to ensure our infrastructure consistently meets the highest industry standards.

While we take all reasonable steps to protect your data, no system can guarantee 100% absolute security. We encourage you to also safeguard your account password and never share your login credentials with anyone.

5. Data Sharing with Third Parties

96vin does not sell your personal data. However, there are certain situations where we need to share information with other parties to enable our services to function properly:

  • Payment providers: To process DuitNow, FPX, and e-wallet transactions, relevant payment details are shared with providers that have undergone rigorous security assessments.
  • Game software providers: Certain session information is shared with our licensed game providers to ensure game integrity.
  • Regulatory authority: Where required by law, court order, or directive from a legitimate government authority, we will disclose the necessary information.
  • Identity verification services: For the KYC process, your identity documents are verified through a trusted, PDPA-compliant third-party verification system.

All third parties we work with are bound by strict data confidentiality agreements and are not permitted to use your information for any purpose other than what has been specified.

6. Data Retention Period

We do not store your data indefinitely. Data retention periods are as follows:

  • Active account data: Retained for as long as your account is active and for six years after account closure, in line with legal requirements for financial records.
  • Financial transaction data: Retained for seven years to meet Malaysia's financial compliance and audit requirements.
  • Activity and security logs: Retained for 12 months for fraud detection and security investigation purposes.
  • Marketing data: Deleted within 30 days after you withdraw your marketing communication consent.
  • Session cookies: Automatically expires when you close your browser or after a set period of inactivity.

7. Use of Cookies

96vin uses cookies to enhance the user experience and ensure the platform runs smoothly. Cookies are small text files stored on your device when you visit our website. We use three types of cookies:

  • Essential Cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled without affecting platform functionality.
  • Performance Cookies: Collects information on how you use our platform to help us improve our services. This data is anonymised.
  • Preference Cookies: Saves your settings and preferences such as interface language and display options for a better experience.

You can manage your cookie settings through your browser at any time. Disabling certain cookies may affect your experience on the platform.

8. Your Rights as a Data Subject

Under the PDPA 2010 and data protection best practices, you have the following rights regarding your personal data held by 96vin:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Update or correct any inaccurate or outdated information in your account.

Right to Erasure

Request deletion of your data under certain circumstances permitted by law.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

Right to Portability

Receive your data in a structured, machine-readable format upon request.

Right to Restriction

Request that we restrict the processing of your data while a dispute is being resolved.

To submit any request related to the rights above, please contact our customer support team via live chat, available 24/7. We will process your request within 21 business days.

9. Cross-Border Data Transfers

As an online platform, some of your data may be processed outside Malaysia, particularly by the international cloud service and gaming software providers we use. In all such cases, we ensure that:

  • Data transfers are only carried out to countries or organisations with an equivalent or higher level of data protection.
  • Comprehensive data processing agreements are signed with all providers who receive your data.
  • Encryption standards are maintained during data transfers regardless of server location.

10. Changes to This Privacy Policy

96vin reserves the right to update this Privacy Policy from time to time in line with changes in law, technology, or business practices. When significant changes are made, we will notify you via:

  • In-account notification upon your next login
  • Email to your registered address for material changes
  • Update of the "Last Updated" date shown at the top of this document

Continued use of the 96vin platform following notification of changes constitutes your acceptance of the updated policy. If you disagree with any changes, you have the right to close your account by contacting our support team.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how 96vin handles your personal data, our team is ready to assist through the following channels:

  • Live Chat: Available 24/7 directly through the 96vin platform — the fastest way to get immediate assistance.
  • Privacy Email: [email protected] — for inquiries requiring a detailed written response.
  • Response Time: We are committed to responding to all privacy-related enquiries within 3 business days.
  • PDPA 2010 ComplianceOur policy is fully aligned with Malaysia's Personal Data Protection Act.
  • 256-bit SSL encryptionAll data is transmitted and stored with the highest level of encryption, without exception.
  • No Data SalesWe do not sell, rent, or trade your personal data to any third party.
  • Secure KYCIdentity verification is processed through trusted systems with end-to-end encryption.
  • 3-Day ResponseAll privacy-related inquiries are answered within 3 business days.

96vin's Six Pillars of Privacy Protection

Every security measure we implement is specifically designed to keep your data safe at all times.

End-to-End Encryption

All your personal and financial data is protected by 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia. Your data cannot be read by any unauthorized party.

Secure KYC Verification

Our identity verification process uses a trusted multi-layer KYC system. Your documents are processed in a secure environment and are not retained longer than required by law.

No Personal Data Sales

Our policy is clear — your data is never sold, rented, or transferred to third parties for marketing purposes. Your information is used solely for purposes you have explicitly agreed to.

24/7 Security Monitoring

Our automated monitoring system works around the clock to detect suspicious activity, unauthorized login attempts, and any anomalies in your account usage patterns.

Malaysia PDPA Compliance

Our operations are designed to fully comply with Malaysia's Personal Data Protection Act 2010. Compliance audits are conducted regularly to ensure our standards remain current and relevant.

Full Control in Your Hands

You have full control over your data — from marketing communication preferences to data deletion requests. All these options are accessible directly through your account settings or via our customer support.

Your Data, Our Responsibility

Ready to Play with Peace of Mind?

Enjoy your gaming experience at 96vin with the assurance that your privacy and data security are always our top priority. Register today and feel the difference.

Bahasa Melayu